Frequently Asked Questions1. How will my order be delivered?
All orders are dispatched via Royal Mail 1st Class , orders over £50 are sent 'signed for' which is Free of Charge.
You can choose Special Delivery guaranteed by 1pm next day which is £5.00 and can be added to your order here: Special Delivery
International Orders are sent via Tracked and Signed For and are delivered to most territories in 10 days with many being 4-5 days in the EU.
2. How long will it take for my order to be delivered.
I am currently running at a 7 -10 day turnaround. Occasionally it can be longer during very busy periods. Please do get in touch if you need your order in a hurry and I will do my very best to accommodate.
3. I can see this item in gold but I would like it in silver?
All pieces in the collection are available in Sterling Silver or 14ct Rolled Gold, please choose from the drop down menu on the product page.
4. Do you do custom work?
Yes, a lot. If you've seen something you'd like but would like it with a different stone, length, etc. Please get in touch, I regularly create custom pieces and really enjoy working with customers on their ideas.
5. Do you have a shop that I can visit.
No not currently. The only physical shop that I stock is the at the Victoria and Albert Museum in London where you can see my pearl collections.
I prefer to work directly with customers and thus everything is available through my website.
6. Do you deliver abroad?
Yes frequently, all international orders are sent via International Tracked, and the price is £5.00
7. Can I pick up my order in person.
Yes my workshop is in the town of Hexham, please get in touch if you'd like to pick up from my directly.
8. Do you have a return policy?
Yes, in accordance with the Distance Seller Regulations all orders are returnable within 14 days for exchange or refund.
9. Can I speak to you on the phone about my order.
Yes, my studio number is 01434 394 827. I sometimes do not hear the phone because I am hammering, please leave a message and I'll get back to you asap.
10. I would like a different length for a necklace, is this possible?
Yes please just get in touch via the contact page, chain can be made at custom lengths, over 5cm incurs a small surcharge of £5.00 up to 15cm. Please get in touch for prices of even longer lengths.
11. I've lost one earring, can I buy just one from you to make a pair again?
Yes, charges are 0.5 the price of the original pair, plus delivery which is £4. In order to create a pair again I must have your remaining earrings back (as stones need to be matched into pairs and I must find a fitting 'partner' for your remaining earring.
Please get in touch if you'd need to purchase 'half a pair'.
12. What is 14ct Rolled Gold?
Rolled Gold or Gold Filled is an actual layer of pure gold pressure-bonded ('Rolled') to the core metal. Rolled Gold is not to be confused with gold plating or Vermeil as Rolled Gold literally has 100% more gold than gold plating. Rolled Gold is much more valuable and tarnish resistant. It does not flake off, rub off or turn colours.